Frequently Asked Questions

Shipping

We aim to dispatch all orders within 1–2 business days. You’ll receive a tracking number once your item ships. Delivery times vary depending on your location, and yes—we offer international shipping with rates calculated at checkout.

Sizing

Sizing will be specified on all headpieces that are not free size. 

Care Instructions

Store your piece in a cool, dry place, away from direct sunlight. Avoid contact with water or hairspray. For cleaning, gently spot-clean with a soft, dry cloth or contact us for specific advice.

Returns

As each piece is handcrafted, we do not accept returns for change of mind, incorrect sizing, or custom colour choices. Please refer to our sizing guide carefully before placing your order. If your item arrives damaged or faulty, please contact us within 7 days of delivery and we’ll arrange a suitable solution.